Clarity: What is the syntax in gel scripts for next line within an email body?

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

In earlier versions of Clarity (pre-v13) we use the following syntax for next line within a gel script custom email body

line1

line2

line3


In v13 this does not work. The output email is all in one line.

Environment

Release: ESPCLA99000-13.1-Clarity-Extended Support Plus
Component:

Resolution

You would have to to place the <BR> tags exactly where you wish in the email but due to the nature of XML data processing you will need to 'escape' thefirst character of these tags to avoid script parsing confusion.

In order to do this, you would want to change the first character when you put the <BR> tags in to your email body, so that the less-than sign ( < ) is replaced by this character sequence: &lt;

Example:

line1&lt;BR>
line2&lt;BR>
line3&lt;BR>