CABI Configuration for CA Service Desk Manager fails with "Unknown error code 1

Article Id: 4899
Status: Published
Updated On: 14-02-2018 07:12
Legacy Id: TEC1545156
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

After finishing CA Business Intelligence Server installation, it has to be configured through the option below:

> CA Business Intelligence Configuration for CA Service Desk Manager
> (Configure CA Business Intelligence on the computer where it was installed)

It does not finish because of the following error message:

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TEC1545156-error-message.png

<Please see attached file for image>

TEC1545156-clicking-yes.png

Cause:

We have seen that the CABI media (CABI_DVD10110543M) was copied to a long path, making use of sub folders structure containing spaces and accents

E.g.:

c:\atualização 14.1\CABI\CABI_DVD10110543M.iso

 

Environment:

Service Desk 12.9Service Desk 14.1

Resolution:

In order to avoid such problems when configuring CABI, you should create a short folder structure, as follows:

c:\installers141\CABI_DVD10110543M.iso

After doing it, the CABI configuration should complete with success.

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insert_drive_file 1558704327106000004899_sktwi1f5rjvs16qig.png
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