CA PPM Beacon Service Fails to Start

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

CA PPM Beacon Service Failing to start with below error in logs

 

2016/12/05 11:13:29.658 | Launching a JVM...

2016/12/05 11:13:29.875 | WrapperManager: Initializing...

2016/12/05 11:13:30.781 | CA Beacon Service Starting: Mon Dec 05 11:13:30 EST 2016

2016/12/05 11:13:31.437 | WrapperSimpleApp: 

2016/12/05 11:13:31.437 | WrapperSimpleApp Error: Encountered an error running main:

2016/12/05 11:13:31.437 | WrapperSimpleApp Error: java.lang.NoClassDefFoundError: com/rsa/jsafe/provider/JsafeJCE

2016/12/05 11:13:31.437 | WrapperSimpleApp Error:  at com.niku.union.security.SecurityEncryptionUtil.getDigestAlgorithm(SecurityEncryptionUtil.java:30)

Environment

CA PPM all versions

Cause

It looks like FIPS compliant encryption key is used 

Resolution

1. Open $clarity/.setup/scripts/commondeploy.xml with text editor
2. Scroll down to Line 454  <!-- Standard beacon properties -->
3. Now look in section starting at line 475, it should look like this:

<when value="wrapper.java.classpath">

<proputil file="@{config.file}">

             <!-- NOTE: Do not quote individual class paths - the wrapper API will handle it. -->

             <property name="wrapper.java.classpath" autoIncrementName="true" fileValue="${install.dir}/bin/wrapper.jar" comment="Java Classpath"/>

                <property name="wrapper.java.classpath" autoIncrementName="true" fileValue="${install.dir}/lib/nsa.jar" />

4. Add the following three lines at the end of the list (line 488):

<property name="wrapper.java.classpath" autoIncrementName="true" fileValue="${install.dir}/lib/cryptojce.jar" /> 

<property name="wrapper.java.classpath" autoIncrementName="true" fileValue="${install.dir}/lib/cryptojcommon.jar" /> 

<property name="wrapper.java.classpath" autoIncrementName="true" fileValue="${install.dir}/lib/jcmFIPS.jar" />

5. Save

6. Now run the following commands:

service stop remove beacon

service add deploy beacon

service start beacon