The CA Connection Broker service terminated with service-specific error 3 (0x3).

Products

• DIRECTORY
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation Agent

Issue/Introduction

Description:

When trying to start the CA connection Broker Service the following error is seen:
Failed to start: The CA Connection Broker service terminated with service-specific error 3 (0x3).

Solution:

The %CSAM_SOCKADAPTER%\log\* files should be reviewed.

Messages stating that the file libetpki_openssl_crypto.dll is not found has been seen.
The message is typically accurate in that the file is missing, in which case it should be restored from backup or copied from a similar version'ed working system
or if the file is present the environment is incorrectly set.
Make sure ETPKIHOME is set and that %ETPKIHOME%\lib is also included in the PATH.

ETPKIHOME=C:\PROGRA~1\CA\SC\ETPKI 	
PATH=%PATH%;%ETPKIHOME%\lib

Environment

Release:
Component: ETRDIR