search cancel

Running a hardware reconciliation in APM 12.6 throws a FATAL ITAMHWRecEngine.log error - CA.Common.Utilities.Exceptions.SoapAuthenticationException: You are not authorized to access the application


Article ID: 48959


Updated On:


CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Edit the RecEngine.exe.config file located at C:\Program Files (x86)\CA\ITAM\Hardware Engine.
Check that the following entries contain the correct user id and password
<add key="WebServiceUser" value="uapmadmin" />
<add key="WebServicePassword" value="w0N2ZYV6RAt317GmO6sLnQ==" />
Verify the password is encrypted correctly, using the password encryption utility.

Unzip the file from the CA Software Compliance Cumulative fix.
(The latest cumulative fix can be found at{DE7218A2-564D-4547-9E01-8500B597F932)

Close and save the file.
Stop and start the CA Asset Portfolio Management - HW Reconciliation Engine service.


Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration