Clarity: Unable to start the Clarity application

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Article ID: 48935

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

Http Status error 500 is received when trying to login into Clarity. The app-niku.log shows the following error messages:-

 	ERROR YYY-MM-DD HH:MM:SS,999 [WrapperStartStopAppMain] niku.union (none:none:none) Clarity 12.0.6.5471 failed to initialize. 	
 	com.niku.union.config.ConfigurationException: Messenger init failed. This could be due to an incorrect 'preferIpv4Stack' setting that is currently set to 'true'. 	
 	Caused by: org.jgroups.ChannelException: failed to start protocol stack 	
 	Caused by: java.lang.Exception: exception caused by UDP.start() 	
 	Caused by: java.lang.Exception: problem creating sockets (bind_addr=/999.999.999.999, mcast_addr=null) 

Steps to Reproduce:

  1. Start Clarity Application Services

  2. Launch Clarity application via the Browser

Expected Results: Clarity login screen appears

Actual Results: Http Status error 500 appears

Solution:

Review the Clarity System Administration (CSA) Properties and ensure the Bind address value is set correctly. Restart all Clarity Services.

Reference TEC511524 : Clarity: Fact Sheet: Clarity Beacon with Multicasting - include FAQs

Keywords: CLARITYKB, Messenger init failed, failed to initialize, preferIpv4Stack, multi-cast, multicasting.

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: