How do you remove the "Customize Scoreboard" menu item for specific users within CA Service Desk Manager (CA SDM)?

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Article ID: 48891

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

How do you remove the "Customize Scoreboard" menu for specific users within CA SDM?

Solution:

By modifying the functional access permissions for a specific role, the "Customize Scoreboard" menu can be removed for users of that role.

  1. Login to Service Desk as an Administrator

  2. Navigate to ADMINISTRATION - > SECURITY AND ROLE MANAGEMENT -> ROLE MANAGEMENT -> ROLE LIST

    <Please see attached file for image>

    Figure 1

  3. Select the ROLE of the users you would like to remove the "Customize Scoreboard" menu item (i.e. Level 1 Analyst)

  4. Click on the "2. Function Access" tab

    <Please see attached file for image>

    Figure 2

  5. Click on EDIT IN LIST

  6. Locate the "Stored Query" function and change the access level to NONE. Click SAVE.

    <Please see attached file for image>

    Figure 3

  7. Verify that the role no longer sees the "Customize Scoreboard" menu item.

    <Please see attached file for image>

    Figure 4

Environment

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

Attachments

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