Broker won't start

Article Id: 4889
Status: Published
Updated On: 14-02-2018 08:12
Legacy Id: TEC1373912
Products:
CA Harvest Software Change Manager - OpenMake Meister
Issue/Introduction:

We are getting following:

openprocess2$./bkrd -verbose
HBroker | 20161226 11:52:42 | ERROR: Could not resolve node name _node
HBroker | 20161226 11:52:42 | ERROR: Initialization fails
HBroker | 20161226 11:52:42 | ---- stopped ----

Cause:

This will happen if you shut down the broker process (bkrd or bkrd.exe) but do not shut down the rtserver process (rtserver or rtserver.exe).

Environment:

Release: SCMNCR99000-12.5-Harvest-Software Change Manager-Named User-Competitive Replacem
Component:

Resolution:

On Windows, check the Processes tab in Task Manager.  Look for any remaining Harvest-related processes (rtserver.exe, hserver.exe, bkrd.exe, agntd.exe) and kill those. 

On Linux and Unix, execute "ps -ef | grep <process name>" to look for any remaining Harvest-related processes (rtserver, hserver, bkrd, agntd). Kill any remaining processes that you find.

Be sure to search for and kill the rtserver process as a last step.  If you kill the rtserver process while the broker is still running, the broker will try to initiate a new rtserver process.

Additional Information:

CA Harvest SCM all versions and platforms