The "DSM Service" status in UPM Dashboard appears in "failed" state

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Patch Manager

Issue/Introduction

Open the UPM Console and look for the DSM Service field on right side of the screen. The status is shown as "failed" which prevents the correct functionality of the product. One of the possible causes of this behavior is incorrect credentials for DSM connection

The Upm.log shows the following entry:

***

2013-01-25 07:24:23,909 [AcceptedPatchTask] FATAL
[com.ca.unicenter.upm.eventmanager] - Error connecting to DSM Server.
Reason: SME_SEC_NEED_CREDS The client must provide explicit credentials to
complete authentication as unified logon is not available.

***

Environment

Client Automation - All versions

Cause

This means that the username/password provided to access the DSM service is invalid. You need to update the credentials in UPM.

Resolution

• Open UPM Console -> Administration Tab -> DSM
• Update the user account information and click on the save button.
• After clicking on "Save" return to the "Dashboard", wait a few minutes and refresh the page
  Note: Please make sure the user account specified in UPM to connect to DSM is a member of Windows local administrator group.