The "DSM Service" status in UPM Dashboard appears in "failed" state

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Article ID: 48889

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Description:

Open the UPM Console and look for the DSM Service field on right side of the screen. The status is shown as "failed" which prevents the correct functionality of the product. One of the possible causes of this behavior is incorrect credentials for DSM connection

The Upm.log shows the following entry:

***

2013-01-25 07:24:23,909 [AcceptedPatchTask] FATAL
[com.ca.unicenter.upm.eventmanager] - Error connecting to DSM Server.
Reason: SME_SEC_NEED_CREDS The client must provide explicit credentials to
complete authentication as unified logon is not available.

***

This means that the username/password provided to access the DSM service is invalid. You need to update the credentials in UPM.

Solution:

  • Open UPM Console -> Administration Tab -> DSM
  • Update the user account information and click on the save button.
  • After clicking on "Save" return to the "Dashboard", wait a few minutes and refresh the page
    Note: Please make sure the user account specified in UPM to connect to DSM is a member of Windows local administrator group.

Environment

Release: UASIT.99000-12-Asset Intelligence
Component: