Uninstall NPC

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Article ID: 48857

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Updated On:

Products

APPLICATION DELIVERY ANALYSIS SUPERAGENT CA Infrastructure Performance

Issue/Introduction

Description:

How to uninstall NPC if it co-existed with RA on the same machine

Solution:

What is the process to uninstall NPC.

There is an NPC uninstaller under Support Tools:

SupportTools6\NetQoS Utilities\Uninstallers\uninstallnpc.exe

This will uninstall NPC if NPC is the only product present in the server.

SupportTools:

ftp://ftp.ca.com/pub/netqos/supporttools/releasedtools/NQSupportTools6u4.exe

If there is RA (ReporterAnalyzer) and NPC (CA NetQoS Performance Center) and you want to remove NPC and RA is still in use, the recommended procedure is to:

  1. Backup RA database;

  2. Uninstall NPC & RA;

  3. Reinstall RA;

  4. Restore RA database.

The reason for that is that when NPC is co-hosted with the data source, it uses the same directory and registry structure and removing NPC only may cause problems with RA.

Environment

Release: PCSTAS99000-6.1-NetQoS-Performance Center-Stand-Alone-Server
Component: