Synch fails with error 'Flatten Failed on Interface'

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Article ID: 48818

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Updated On:

Products

APPLICATION DELIVERY ANALYSIS SUPERAGENT EHEALTH CA eHealth

Issue/Introduction

Description:

ISSUE

NPC is showing a synchronization failure to a data source in NPC.

The error message shown in the log is:

Circular reference found in group relations.

Entry for [email protected]/IP

Data source returned System.Exception: Flatten failed on Interface --->
System.Exception: Flatten failed on Interface ---> System.ArgumentException:
Circular reference found in group relations.
Source: Device Manager
Severity: Error

DETAILS

This happens if you delete the data source from NPC, and then add it back before it can get rid of the old system groups.

Solution:

Go into NPC Group administration, expand the system groups folder, and look for any user created groups under that (they are blue icons) and delete them.

NPC will generate some user groups there, even if you didn't create them.

Also check under user defined groups and delete those if any are present.

Then wait 5-10 mins for a global resync in NPC data sources at the top where it says last synch time, and the error should clear.

Environment

Release: PCSTAS99000-6.1-NetQoS-Performance Center-Stand-Alone-Server
Component: