Clarity: Updating document attribute via XOG removes attachments from other attributes on the instance

Products

• CLARITY PPM FOR ITG
• CLARITY PPM FEDERAL
• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• Clarity PPM SaaS - Application
• Clarity PPM On Premise

Issue/Introduction

Description:

We created a custom object which has four attachment attributes. When we update one attachment attribute using XML Open Gateway (XOG) write action, it is deleting the documents from all remaining attachment attributes in that object instance.

Steps to Reproduce:

1. Log into Clarity and go to the custom object list view in the application side
2. Click 'New' button to create a new instance and attach documents to the four user-defined attachment attributes
3. Update a file attachment in one of the attachment attributes to a new text file using the document XOG write action
4. Return to Clarity application and open the custom object instance to view the four attachment attributes

Expected Result: Only the specific attachment attribute should be updated
Actual Result: Files have been removed from all user-defined attachment attributes

Solution:

WORKAROUND:
Use application interface to update selected attachment attribute values instead of using XOG write action.

STATUS/RESOLUTION:

Resolved in Clarity 12.1.3 Generic Patch. Reference TEC570813

Keywords: CLARITYKB, CLRT-67714, clarity12resolved, clarity1213resolved, clarity13resolved, clarity132resolved

Environment

Release: ESPCLA99000-12.1-Clarity-Extended Support Plus
Component: