Anomaly Detector An error occurred in NPC views with ODBC exceptions

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Article ID: 48776

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

Description:

The following exception is thrown in the Anomaly Detector page in NPC:

<Please see attached file for image>

Figure 1

The Anomaly Detector 2.2 is installed in the same server as NPC 6.1 in a Windows 2008 R2 OS.

Solution:

  1. RDP to the server and open the Server Manager
  2. Expand Roles --> Web Server (IIS) --> highlight Internet Information Services (IIS) Manager
  3. In the middle pane, highlight "Application Pools"
  4. A second pane will open up with the list of all application pools, select the "nqad" one.
  5. On the right pane, click "Advanced Settings..."

    <Please see attached file for image>

    Figure 2

  6. Lookup for the variable named "Enable 32-Bit Applications" and set it to TRUE if it is not.
  7. Restart IIS by issuing iisreset from the command prompt

Environment

Release:
Component: NQANDT

Attachments

1558721497281000048776_sktwi1f5rjvs16w3a.gif get_app
1558721495255000048776_sktwi1f5rjvs16w39.gif get_app