After attaching an ITPAM process to a ServiceDesk category successfully, when I try to view the process instance from within the Change Order/Incident/Request workflows tab, it fails with error: 401 HTTP Status 404 - /itpam/ClientAccessError.jsp
Log in to CA Service Desk Manager.
On the Administration tab, select Options Manager, then click the CA IT PAM Workflow node. The Option List appears.
Now right-click the name of each of the following options and select Edit from the short-cut menu and fill them as shown in below example. After configuring an option, click
Install and then Save.
caextwf_eem_hostname:
testeem.ca.com
caextwf_endpoint:
http://pam_host:8080/itpam/soap
Caextwf_log_categories:
Process,Operator
caextwf_processdisplay_url:
http://pam_host:Port:/itpam/Web.jsp?page=runtimeeditor&ROID=
caextwf_worklist_url:
http://pam_host:8080/itpam/GraphExclude.jsp?&tasklist=&page=tasklist
Caextwf_ws_password:
password ( Password for the user specified for option 'caextwf_ws_user)
Caextwf_ws_user:
pamadmin (User account which has admin rights on PAM)
Note: