Error: 401 HTTP Status 404 - /itpam/ClientAccessError.jsp is seen wen we try to view process instance from ServiceDesk.

Products

• CA Process Automation Base
• CA Service Desk Manager

Issue/Introduction

After attaching an ITPAM process to a ServiceDesk category successfully, when I try to view the process instance from within the Change Order/Incident/Request workflows tab, it fails with error: 401 HTTP Status 404 - /itpam/ClientAccessError.jsp

Environment

Release: ITPASA99000-4.1-Process Automation-Add On License for-CA Server Automation
Component:

Resolution

Log in to CA Service Desk Manager.

On the Administration tab, select Options Manager, then click the CA IT PAM Workflow node. The Option List appears.

Now right-click the name of each of the following options and select Edit from the short-cut menu and fill them as shown in below example. After configuring an option, click

Install and then Save.

caextwf_eem_hostname:

testeem.ca.com

caextwf_endpoint:

http://pam_host:8080/itpam/soap

Caextwf_log_categories:

Process,Operator

caextwf_processdisplay_url:

http://pam_host:Port:/itpam/Web.jsp?page=runtimeeditor&ROID=

caextwf_worklist_url:

http://pam_host:8080/itpam/GraphExclude.jsp?&tasklist=&page=tasklist

Caextwf_ws_password:

password ( Password for the user specified for option 'caextwf_ws_user)

Caextwf_ws_user:

pamadmin (User account which has admin rights on PAM)

Note:

1. Replace pam_host, 8080 with the correct hostname of the PAM server and port number.
   
   
2. For field caextwf_endpoint, make sure the string 'soap' is in lowercase else you will get below error There is a problem accessing CA IT PAM Workflow - please try again or contact the administrator. Details: (401)Unauthorized