After attaching an ITPAM process to a ServiceDesk category successfully, when I try to view the process instance from within the Change Order/Incident/Request workflows tab, it fails with error: 401 HTTP Status 404 - /itpam/ClientAccessError.jsp
Log in to CA Service Desk Manager.
On the Administration tab, select Options Manager, then click the CA IT PAM Workflow node. The Option List appears.
Now right-click the name of each of the following options and select Edit from the short-cut menu and fill them as shown in below example. After configuring an option, click
Install and then Save.
password ( Password for the user specified for option 'caextwf_ws_user)
pamadmin (User account which has admin rights on PAM)