How to troubleshoot error "Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"

Article Id: 48688
Status: Published
Updated On: 14-02-2018 07:42
Legacy Id: TEC594391
Products:
CLARITY PPM FOR ITG CA Project & Portfolio Management CLARITY PPM FEDERAL CA Project & Portfolio Management SAAS CA Identity Manager CA Identity Governance CA Identity Portal STARTER PACK-CLARITY PPM
Issue/Introduction:

Description:

When running reports from Clarity and not working, we need to check the Clarity logs.

If you see the following error: "Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"

Use the troubleshooting checklist below to fix issue.

Solution:

  1. Verify your CA Business Intelligence (CABI) version in the BIEK file under {InstallDrive}\Program Files\CA\SC\CommonReporting\. Make sure it's the right version for your Clarity installation.

  2. Passwords must match:

    1. Go to NSA (Clarity 12.x) / CSA (Clarity 13.x).
    2. Go to "Reporting" section.
    3. Ensure administartor's password is the right one.
    4. Ensure "Trusted Authentication Shared Key" is the same one entered in Business Objects Central Management Console (CMC).
    5. Go to Business Objects Central Management Console (CMC).
    6. Go to "Authentication".
    7. Go to "Enterprise".
    8. Ensure "Shared secret" is the same one as "Trusted Authentication Shared Key" entered in NSA / CSA.


  3. Ensure all Business Objects services are up and running.

Environment:

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component: