Windows 7 and Windows 2008 computers do not list the System Updates within their inventory

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Article ID: 48660

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Ever since the agents were upgraded to Windows 7/Windows 2008 the list of Windows updates (KB....) within the Inventory > Operating System > System Updates on some of them is empty or the tree is not listed at all.

Solution:

Previously the list of Windows Updates was obtained from the registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\HotFix
With the introduction of Windows 7 and Windows 2008, this has changed.
The list is now obtained by running 'wmic qfe list full'

On some PCs this returns an empty list: "No instances availabe" although Windows updates have been applied.
This is described in more detail in:
http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/e544a09c-7527-404b-b1fb-57d0fd2ed1ec

The described solution, http://support.microsoft.com/kb/947821, takes care of the problem with the wmic command and will also cause the System
Updates to show up after the next AM agent run.

Environment

Release: UASIT.99000-12-Asset Intelligence
Component: