Policy approval procedures don't start when a request is submitted.

Article Id: 4865

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC1674635

Products:

CA Service Catalog , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

When a request contains an offering which uses policy based approval is submitted, the approval policy doesn't run and so the approval request isn't assigned to anyone.

Cause:

Looking at the "Request Management Configuration" section in "Catalog", "Configuration", the user defined in "Default User for Request Actions" didn't exist.

Environment:

Service Catalog 14.1

Resolution:

The "Default User for Request Actions" setting needs to point to a valid user.