Policy approval procedures don't start when a request is submitted.
Article ID: 4865
Updated On:
Products
CA Service Catalog
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
When a request contains an offering which uses policy based approval is submitted, the approval policy doesn't run and so the approval request isn't assigned to anyone.
Cause
Looking at the "Request Management Configuration" section in "Catalog", "Configuration", the user defined in "Default User for Request Actions" didn't exist.
Environment
Service Catalog 14.1
Resolution
The "Default User for Request Actions" setting needs to point to a valid user.
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