Update Catalog Release or Get Latest Maintenance fails with: Error encountered while accessing the following URL: https://supportservices.ca.com/support/licproducts/MSMNGR00200/releases?site=nnnnnnwhere nnnnnn is your site ID.

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Article ID: 48637

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Updated On:

Products

CA Compress Data Compression for MVS CA Compress Data Compression for Fujitsu CA Datacom - DB CA Datacom CA Datacom - AD CA Datacom - Server CA Mainframe Software Manager (Chorus Software Manager) CA MICS Resource Management CA CIS CA Common Services for z/OS CA 90s Services CA Database Management Solutions for DB2 for z/OS CA Common Product Services Component CA Common Services CA ecoMeter Server Component FOC CA Easytrieve Report Generator for Common Services CA Infocai Maintenance CA IPC Unicenter CA-JCLCheck Common Component CA Mainframe VM Product Manager CA Chorus Software Manager CA On Demand Portal CA Service Desk Manager - Unified Self Service CA PAM Client for Linux for zSeries CA Mainframe Connector for Linux on System z CA Graphical Management Interface CA Web Administrator for Top Secret CA CA- Xpertware CA Datacom/AD

Issue/Introduction

Description:

Update Catalog Release or Get Latest Maintenance fails with:

Error encountered while accessing the following URL: https://supportservices.ca.com/support/licproducts/MSMNGR00200/releases?site=nnnnnn

where nnnnnn is your site ID.

Solution:

Please verify that the CSO userid (your email address) assigned in CA CSM under Settings, System Settings, Software Acquisition is correct. Perhaps your userid and/or password on support.ca.com was changed and CSM was not updated with this change. If that failure still occurs after verifying that the CSO userid and password are correct then open an issue with CSM support.

Environment

Release:
Component: MSM