Reminder emails and Clarity notifications not being sent even with reminder of less than 15 minutes

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Article ID: 48623

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

Steps to Reproduce:

    General Tab

    • Create new action item with a future due date.

    • Check the "Recurring" checkbox

    • Check Frequency to 1

    • Set Units to Days

      Notify

    • Set the "Send Reminder" checkbox.

    • Set Time before reminder to 15. (make sure it is set to >= 15 minutes)

    • Set Units to Minutes.

    • Assign and Submit
    • Expected Result: Reminder Email should be sent.

      Actual Result: The Reminder Email is not sent.

      Solution:

      WORKAROUND:

      None.

      STATUS/RESOLUTION:

      Currently targeted for resolution in an upcoming release.

      Keywords: CLARITYKB, CLRT-71830, clarity13resolved, clarity133resolved.

    Environment

    Release:
    Component: STUDIO