Topology view of Network Device (Relationship Viewer portlet) on USM shows incorrect alarm status

Article Id: 4857

Status: Published

Updated On: 22-01-2019 07:02

Legacy Id: TEC1328329

Products:

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) , NIMSOFT PROBES

Issue/Introduction:

Topology view of Network Device (Relationship Viewer portlet) on USM shows incorrect alarm status

Example

Network devices on topology view show critical status but when you click "Show Alarms" button, find nothing on USM page and the USM shows clear status of devices.

Environment:

UIM 8.4 and later

Resolution:

This issue is fixed on nas 8.43 and later.

You will also need to add the key "add_dev_id_to_alarm_close = yes" to the nas.cfg "setup" section.