The pre-check installation returns the error: Unable to retrieve DB Timezone, refer to checkinstall.log for details when upgrading to v14.2 to 15.1
This will happen with customers that are in the GMT timezone. It does not happen when the timezone is changed to any other time zone apart from GMT
Steps to Reproduce:
This is identified as but CLRT-81590 and its in review with our engineering team
CA PPM 14.2, 14.3,14.4,15.1
To adjust the DB & CA PPM server timezones to non-GMT timezones then continue the upgrade. Changed back to the GMT Timezone after the upgrade has been successful.