Error: Username and Password do not match in AdminUI

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On
• SITEMINDER

Issue/Introduction

Having installed AdminUI on RedHat Enterprise Server. When trying to register the AdminUI with the Policy Server, the browser returns the error:

  "Username and Password do not match"
  
or

When trying to log on after registration, the browser displays following message:

  "Error: Invalid user name and password combination"

 

Environment

Component: CA Siteminder AdminUI (SMAUI)
Release: Applicable to all the supported releases (12.8.xx.xx and 12.9)

Resolution

 This error appears because the AdminUI doesn't have enough entropy. As pre-requisite, check that the /dev/random is linked to /dev/urandom. Consider to configure udev to make this linkage available after an OS reboot.

Rngd deamon can be also configured as a service to bring more entropy to /dev/random as per the below documentation.

Install the Administrative UI on Linux (stand-alone)

 

Additional Information