TrapEXPLODER Service not working

Article Id: 4845

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC1284699

Products:

EHEALTH - MISC , CA eHealth Performance Management - Data Polling , CA eHealth Performance Management - Usage and Administration , DEVELOPER PROG , REMOTE POLLER

Issue/Introduction:

TrapEXPLODER Service not working

Cause:

QCHCLCWAP0045000ErrorCA TrapEXPLODERApplication

Environment:

release: 6.3.3 OS: windows 2012 Distributed Setup :4 Backend Pollers 1 RFE

Resolution:

•Open regedit and go to HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/CA/CA TrapEXPLODER

•Create a new String Value key named TrapPort with a value of 1162

•Exit regedit, then stop and restart the TrapEXPLODERxx service

•Confirm that port 1162 is listening for trapexploder

netstat -an | grep 1162