TrapEXPLODER Service not working

Products

• EHEALTH
• CA eHealth

Issue/Introduction

TrapEXPLODER Service not working

Cause

QCHCLCWAP0045000ErrorCA TrapEXPLODERApplication

Environment

release: 6.3.3 OS: windows 2012 Distributed Setup :4 Backend Pollers 1 RFE

Resolution

 

•Open regedit and go to HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/CA/CA TrapEXPLODER 

•Create a new String Value key named TrapPort with a value of 1162 

•Exit regedit, then stop and restart the TrapEXPLODERxx service 

•Confirm that port 1162 is listening for trapexploder 

netstat -an | grep 1162