What is the Xtraction Disaster Recovery Recommendations.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Ideally, back up the entire Hagrid Software\Xtraction application folder on the Xtraction server.

At a minimum, back up the data files, including the following folders:

1. Xtraction\Data (and all subfolders).
2. Xtraction\Web\Server\Dynamic (and all subfolders).
3. Xtraction\Web\Server\web.config (file).

 

Environment

Release: CA Service Management Xtraction. 

Resolution

From the Xtraction Administrator's Guide, the following deals with reloading the license and Data Model files:

Reload Data Model File

1. Ensure the updated data model file exists in the \Data\Configuration path of the Xtraction software installation. The default path is C:\Program Files\Xtraction Software\Xtraction
   Note: The current Data Model file must exist under the name of DataModel.DAT for Xtraction to recognize the file for reload
2. In the Function Links click Administration > Reload
3. Click Data Model
4. This reloads the Data Model file DataModel.DAT and acknowledges success of the action
5. Click OK
   Note: Reloading the Data Model file does not interrupt the use of Xtraction

Reload License File

1. Make sure that the current license file exists in the \Data\Configuration path of the Xtraction software installation. The default path is C:\Program Files\Xtraction Software\Xtraction
2. In the Function Links click Administration > Reload
3. Click License
4. This reloads the license file and acknowledges success of the action
5. Click OK