Export button not working (swingbox upgrade to 14.1)

book

Article ID: 4837

calendar_today

Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

In  a clean 14.1 SDM (Service Desk Manager) environment, upgraded from 12.7 through swingbox method. Everything during upgrade went as expected, however the export button is not working in the 14.1 environment. In Firefox, when the export button is clicked, nothing happens. In Internet Explorer, when the export button is clicked, a warning "only secure content is displayed".

 

Cause

SDM has been installed with server name using FQDN ( fully qualified domain name).

But the SERVLETs in NX.ENV still pointing using hostname.

Environment

14.1 SDM environment, upgraded from 12.7 through swingbox method.Mixed Tomcat/IIS (default) setup, both configured to use HTTPS.

Resolution

Change both @NX_SERVLET_SERVER_URL and @NX_LOCAL_SERVLET_SERVER
to point to the HTTPS URL. Example https://<fqdn>:8443