A Notification email is not sent out to a Group mail address.

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Article ID: 4827

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Notification emails are not sent out to a Group mail address for Internal Activities.

Cause

ALLOW_INTERNAL_GROUP_NOTIFY is not set to "Yes" in NX.env file.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:

Resolution

Run the following commands to install or change the variable.

pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v yes -a pdm_option.inst 

 

To avoid losing the change when you run pdm_configure, please run the above command with the '-t' flag as follows: 

pdm_options_mgr -c -s ALLOW_INTERNAL_GROUP_NOTIFY -v yes -a pdm_option.inst -t 

After running the above commands, restart the Service Desk service to take effect the change.