Services appear in Operational Mode "Testing" in the SOI Dashboard.

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Description:

Some Services appear in Operation Mode "Testing" in SOI Dashboard and in Grey Color in the SOI Console.

This status does not change to Operation Mode "Production" anymore without a restart of the SOI Manager.

Solution:

1. Open Microsoft SQL Management Studio.
   
   
2. Select SAMStore Database.
   
   
3. Right-click the AdminConfiguration Table and select "Edit Top 200 Rows".
   
   
4. Select Row 4 - LoopCountEnabled and set the ConfValue to false.
   
   
5. Close the AdminConfiguration table by clicking the X in the upper right corner.
   
   
6. Re-start the CA SAM Application Service on the Manager.

Environment

Release:
Component: SOIMGR 4.2

Resolution

1. Open Microsoft SQL Management Studio.
   
   
2. Select SAMStore Database.
   
   
3. Right-click the AdminConfiguration Table and select "Edit Top 200 Rows".
   
   
4. Select Row 4 - LoopCountEnabled and set the ConfValue to false.
   
   
5. Close the AdminConfiguration table by clicking the X in the upper right corner.
   
   
6. Re-start the CA SAM Application Service on the Manager.