DX Netops Spectrum install fails with "Unsupported upgrade path" error

Products

• Spectrum

Issue/Introduction

Upgrade finished with errors and tomcat does not work.

 "Unsupported upgrade path" error seen in the post install log.  The tomcat custom script fails with the following error:

Starting ServerConfigurationCreator

com.aprisma.tomcat.install.TomcatConfigException: Unsupported upgrade path

  Upgrade version: NEW

at com.aprisma.tomcat.install.ServerConfigurationCreator.doCreateConfiguration(ServerConfigurationCreator.java:206)

at com.aprisma.tomcat.install.ServerConfigurationCreator.createConfiguration(ServerConfigurationCreator.java:133)

at com.aprisma.tomcat.install.ServerConfigurationCreator.main(ServerConfigurationCreator.java:109)

 

** ERROR during creating tomcat configurations

 

Script Install-Tools/CUS/tomct.cus has FAILED

 

 

Environment

All versions

Cause

The .install_history file has unsupported entries which broke the upgrade.

22.2.7.0.26 06/05/2023 11:03,tomct_cus|22.2.11.0.10 09/11/2023 10:26,tomct_cus|,SUCCESS
23.3.5.0.19 02/13/2024 20:41,,FAILURE
23.3.5.0.19 02/13/2024 21:04,,FAILURE
23.3.5.0.19 02/13/2024 22:07,,FAILURE
23.3.5.0.19 02/13/2024 23:21,,FAILURE

another older version of a problematic

9.2.0.0.327 02/09/2011 13:27,tomct_cus|,SUCCESS
9.2.0.03.14 02/09/2011 13:45,tomct_cus|,SUCCESS
9.2.0.04.24 05/23/2011 15:02,tomct_cus|,SUCCESS
9.2.1.05.104 09/26/2011 13:15,tomct_cus|,SUCCESS
9.2.1.6.78 05/17/2012 15:43,tomct_cus|,SUCCESS
9.2.2.8.201 09/26/2012 15:25,tomct_cus|,SUCCESS
9.2.3.10.159 03/27/2013 13:43,tomct_cus|,SUCCESS
9.2.3.11.123 05/10/2013 07:14,tomct_cus|,FAILURE
9.2.3.11.123 05/10/2013 08:04,tomct_cus|,SUCCESS
tomct_cus| 9.3.0.0.304 10/07/2013 11:33,tomct_cus|,SUCCESS
9.3.0.1.82 02/26/2014 11:45,,FAILURE
9.3.0.1.82 02/26/2014 13:57,,FAILURE
9.3.0.1.82 02/26/2014 19:50,,FAILURE

 

Resolution

Edit the file to match the other entries for previous successful installs.  For the first example above we edited as follows. 

22.2.7.0.26  06/05/2023 11:03,tomct_cus|,SUCCESS
22.2.11.0.10 09/11/2023 10:26,tomct_cus|,SUCCESS

Make sure the permission and ownership are correct for the file.  Here the install owner is spectrum.

-rw-rw---- 1 spectrum spectrum 144 Sep 13 17:12 .install_history

Re-run the installer and the issue will be resolved.

 

the second example involved simply removing the extra tomct_cus| at the beginning, making it the same format as the other lines in the .install_history file.

9.2.0.0.327 02/09/2011 13:27,tomct_cus|,SUCCESS
9.2.0.03.14 02/09/2011 13:45,tomct_cus|,SUCCESS
9.2.0.04.24 05/23/2011 15:02,tomct_cus|,SUCCESS
9.2.1.05.104 09/26/2011 13:15,tomct_cus|,SUCCESS
9.2.1.6.78 05/17/2012 15:43,tomct_cus|,SUCCESS
9.2.2.8.201 09/26/2012 15:25,tomct_cus|,SUCCESS
9.2.3.10.159 03/27/2013 13:43,tomct_cus|,SUCCESS
9.2.3.11.123 05/10/2013 07:14,tomct_cus|,FAILURE
9.2.3.11.123 05/10/2013 08:04,tomct_cus|,SUCCESS
9.3.0.0.304 10/07/2013 11:33,tomct_cus|,SUCCESS

Additional Information

33659196