Approver's Home -> My Accounts -> Manage Privileged Account Requests shows "No requests were found"

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Approver has approved a Privileged Account request, but when the approver goes to Home -> My Accounts -> Manage Privileged Account Requests shows "No requests were found"

Logging in as SuperAdmin and going to Home -> My Accounts -> Manage Privileged Account Requests shows the request.

Environment

Release: ACP1M005900-12.9-Privileged Identity Manager
Component:

Resolution

1) Users and Groups -> Roles -> Privileged Access Roles -> Modify Role, search for and select "SAM Target System Manager" 

 

2) Go to the Members tab

 

3) Edit Member rule so it is: 

 

where ( Admin roles = "SAM Target System Manager" ) 

 

4) Edit the Scope Rules, so they are: 

Endpoint 

(all) 

Privileged Account 

(all) 

Privileged Account Password Policy 

(all) 

Privileged Account Request 

(all) 

Snapshot Type 

(all) 

User 

(all) 

 

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AK40AAG" alt="memberpolicies.png" width="864" height="325">

5) Press submit, and wait for "Task Completed" 

 

The approver should now see requests in "Manage Privileged Account Requests". 

 

Note: Requests may take a minute or so to appear in "Manage Privileged Account Requests" after they are approved.