Spectrum Report Manager (SRM) Alarm Report does not work and the message "No records found" is generated

Products

• Spectrum

Issue/Introduction

Spectrum Report Manager (SRM) Alarm Report does not work and the message "No records found" is generated

 

Environment

Release: Any
Component:

Cause

This issue can happen if events 0x10701 and 0x10702 are not logged to the historical event database.

Resolution

Verify the 0x10701 (create alarm) and 0x10702 (clear alarm) events are configured in the Spectrum OneClick Event Configuration Editor (ECE) -> "Event Options" -> "Store Event in Historical Database". Make sure this option is checked (selected).

If this events are not stored in the Archive Manager, they will not be synced to Report Manager and therefore no data is available on alarm handling in the Spectrum Report Manager. The 0x10701 and 0x10702 need to be logged in order for proper functionality of the Spectrum Report Manager.