Error SPC-EHI-10055 on Spectrum eHealth integration page during Spectrum-eHealth integration setup

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Article ID: 4810

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Updated On:

Products

EHEALTH CA eHealth

Issue/Introduction

Error SPC-EHI-10055 on Spectrum eHealth integration page during Spectrum-eHealth integration setup 

Cause

Public root certificate and or intermediate certificate(s) associated with the eHealth server SSL certificate has not been imported into the Spectrum Tomcat JRE

Environment

Release: LHDEVC99000-6.3-eHealth-Live Health Upgrade Elements
Component:

Resolution

1. Import the appropriate root/intermediate certificates into the Spectrum Tomcat keystore per the documentation:

https://docops.ca.com/ca-spectrum/10-1-and-10-1-1/en/integrating/ehealth-and-ca-spectrum/installing-and-configuring-the-ehealth-integration/how-to-configure-the-spectrum-oneclick-server/how-to-import-ssl-certificates-when-a-ca-ehealth-server-is-running-ssl 

2. Restart Spectrum Tomcat