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No alarm is updating in UIM after integration with Spectrum

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Article ID: 4808

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

Alarm is not updating in UIM console from Spectrum after bidirectional integration with Spectrum.

Cause

May be tomcat intermittent slowdowns, unresponsive,hangs

Environment

UIM 8.47

Spectrum 10.1.2

Spectrumgtw 8.47

Resolution

Follow the below step: -

1.  Restart the Tomcat Services at your Spectrum One click - from your $SPECROOT/tomcat/bin run
- stopTomcat.sh
- startTomcat.sh

2. Restart the EMS, NAS, and Trellis and spectrumgtw probes.

Additional Information

https://docops.ca.com/ca-unified-infrastructure-management-probes/en/alphabetical-probe-articles/spectrumgtw-spectrum-gateway/spectrumgtw-ac-configuration