Running Web Agent, when I go to the Password Services page smpwservices.fcc,
the User-friendly messages don't display on change password page when the
password isn't accepted.
To illustrate :
Your password change was not accepted
Your new password does not contain enough nonalphanumeri characters.
Passwords must contain at least 1 nonalphanumeric character(s).
It was working on Web Agent 5, but since upgraded to
12, it doesn't work anymore.
Issue reproduced with IE, Firefox, Chrome
Other things to check if the password expiration warning doesn't display include(Including for Access gateway):
- smauthreason should equal 19, (20 will not display the message)
- Localized forms should be configured. This could impact SMPWUSRMSG cookie and display of warning.
There's a known issue when on a POST request, the value of the $$SMPWUSRMSG$$
is not received by the Web Agent
Upgrade the Web Agent and Access Gateway to 12.52SP1CR05 to benefit the fix :
Defects Fixed in 12.52 SP1 CR05
The password change reason is not passed to Change Password form during POST.