Agile Designer License Error: The CmActLicense is invalid, Error 264

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Article ID: 4801

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

While trying to activate the offline license for Agile Designer, I received the following error message:
Importing CmActLicense failed: The CmActLicense is invalid, Error 264.

 

Cause

After analyzing the CmDust and CodeMeter log files with Wibu Systems, we discovered that this error occurs when there is a lack of permissions/privileges to write to the machine. The error is saying that the CmActLicense cannot be accessed and the license cannot be written into the container.

CodeMeter.exe normally run as 'System service', which means that it runs in the System account, which is used by default for services on Windows systems. The System account normally has all the needed read/write permission for all folders which are used for CmAct, but sometimes the user's IT administrator needs to set these up.

Local Administrator accounts also have to start application with elevation, meaning use the 'Run as Administrator' option when launching CodeMeterCC.exe. You may also see this issue if you have an antivirus tool, or scanner preventing the CodeMeter service from doing anything. 

Environment

 

Release : 2.10+

Component : CA Agile Requirements Designer

 

Resolution

First try to run CodeMeterCC.exe as Administrator and apply the license again.

 

If this does not resolve the issue, work with your local IT Administrator to make sure your system user has elevated privileges.

Additional Information

If you experience any further issues, please open a support case by going to https://casupport.broadcom.com/user/ or https://www.ca.com/us/services-support/ca-support/contact-support.html?intcmp=footernav

Attachments

1558715693686000004801_sktwi1f5rjvs16twd.png get_app
1558715691803000004801_sktwi1f5rjvs16twc.png get_app