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Data protection 15.x Outlook Client and Import Performance issues.


Article ID: 4790


Updated On:


CA Security Command Center CA Data Protection (DataMinder) CA User Activity Reporting


Some user have noticed performance issues in CA Data Protection 15.x.  Specifically the importer processing rates have been reduced from an average 8 messages\sec on CA DataMinder 14.6 to 1 message/sec on CA DataMinder 15.x and the Outlook Client can be slow or hang.



CA Data Protection r15.x


A timing issue was identified in the CA Data Protection 15.x textor (WGNtext.dll) which prevents messages from being processed properly. 


FIX:RO98109 has been released to address this issue in Data Protection 15.2 and FIX:RO98105 has been released to address this issue in Data Protection 15.1.  After the fix has been deployed system performance executes as expected.



Additional Information

FIX:RO98109 (incorporating Client_15.2_HF095, Client_x64_15.2_HF096, Server_15.2_HF002 and Server_x64_15.2_HF003) and FIX:RO98105 (incorporating Server_15.1_HF005, Server_x64_15.1_HF006, Client_15.1_HF007 and Client_x64_15.1_HF008.msp) are available to download from the CA Support Portal (