Anti-Virus Protection and Nimsoft programs and folders

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

We need to keep our systems protected from virus infection.

To do this we use anti-virus software. What are the Nimsoft Best Practices with respect to virus protection software?

Environment

Release: Any

Resolution

The Nimsoft application needs to read and write files continually on local drives. Log file, queues, configuration files and licenses all require read / write activity. If this activity is delayed, by virus scanning, the application can timeout. The purpose of this article is to define where virus protection should be disabled on various classes of Nimsoft robots.

Under ideal circumstances you should exclude the Nimsoft root directory and all sub-directories from being scanned. If that is not possible you can use these more specific directories:

UIM Hub:

• Nimsoft / probes
• Nimsoft / hub
• Nimsoft / archive
• Nimsoft / robot
• Nimsoft / niscache
• Nimsoft / UnifiedReported
• Nimsoft / UMP
• Nimsoft / install
• Nimsoft / SLM
• Nimsoft / NIS
• Nimsoft / jre

Robot:

• Nimsoft / robot
• Nimsoft / probes
• Nimsoft / jre

For each Windows user running Infrastructure Manager

• %Temp%\util