Introscope Enterprise Manager does not start.

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

Not able to start CA APM Introscope Enterprise Manager manually.

Same issue shows up using Shell Script to start Introscope Enterprise Manager.

No error is captured in the logs but the EM.log shows following entries during the time of the starting progress.

WARNING: Timeout occurred before finding service dependencies for [OsgiBundleXmlApplicationContext(bundle=com.wily.apm.em.monitor.entity.dependency, config=osgibundle:/META-INF/spring/*.xml)]

 

 

 

 

Cause

This issue is due to corrupted Persistent Database which is being used to store Transaction Traces.

This is a known limitation that if Persistent storage is corrupted, Introscope Enterprise Manager cannot recover from it.

Environment

APM 10.x

Resolution

The workaround is delete the <EM_Home>/traces directory and restart the EM.