Can I change my username?

Products

• Rally On-Premise
• Rally SaaS

Issue/Introduction

When my account was created the person who set my username up as an email address that I no longer use. Can this be changed?

Resolution

A user without Subscription Administrator access can change his/her email address via their Rally Profile.

However, only the Rally Subscription Administrator can make a change to the username on the account. 

Please Note:  If the user is an SSO user, a support case must be opened to make the same changes to their Okta record.  Otherwise the user will not be able to authenticate through Okta.