CA UIM Tomcat Probe communication error during configuration

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Article ID: 4763

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Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

First time configuring the Tomcat probe in IM fails after a certain amount of clicks with this error:

Unable to contact /<domain>/<hub>/<host>/controller communication error (80040402) 

The secondary hub is connected with a tunnel to the primary hub.

Environment

UIM 8.3.1 or 8.4 or 8.47Hub 7.80 without any hotfixTomcat probe 1.3The primary hub and the secondary hub with the tomcat robot are connected with a ssl/tls tunnel.

Resolution

Symptoms went away after installing hotfix Hub 7.80HF19 on the secondary hub.

Hotfixes can be obtained here:  

http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.aspx