Silent error when importing through Excel

Products

• Rally On-Premise
• Rally SaaS

Issue/Introduction

A user imports data through the Excel add on and it appears to complete, no errors are presented. The status displays as 'Uploading your data' and the process seems to hang.

Cause

The data being uploading may include mandatory fields that are null.

The import includes a mandatory field where no data/null is being imported.

Resolution

On the .csv file being imported add some values to the field that is mandatory.