Integrating Spectrum alerting with third-party messaging (Teams, Telegram, SMS)

Products

• Spectrum

Issue/Introduction

DX NetOps Spectrum does not provide direct, out-of-the-box connectors for enterprise or consumer messaging platforms such as Microsoft Teams, Telegram, WhatsApp, or direct SMS/cellular services. Integration is achieved through custom scripts or API calls.

Environment

DX NetOps Spectrum (All Versions)

Resolution

While no official direct integration exists, alerting functionality for third-party platforms can be implemented using one of the following methods:

• AlarmNotifier Customization: Configure AlarmNotifier and customize the executable scripts (SetScript, UpdateScript, and ClearScript). These shell or batch scripts can be modified to trigger API calls. For example:
  
  

  • Microsoft Teams: Use an "Incoming Webhook" to post alert data to a channel.
  • Telegram: Use the Telegram Bot API to send messages to a specific chat ID.
  • SMS/Cellular: Route alerts through a third-party "Email-to-SMS" gateway by configuring Spectrum to send an email to the gateway's address.

• REST API: Utilize the Spectrum Web Services API to programmatically poll for alarms and forward them to external messaging gateways.

Note: The development and maintenance of custom scripts or third-party API configurations are outside the standard Broadcom Support scope.

Additional Information

Informational Links:

• Customizing AlarmNotifier
• Web Services API Reference
• Microsoft Teams: Create an Incoming Webhook