ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Load Xflow pics from file. Not using LDAP_merge
Article ID: 4740
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
load Xflow pics from file. Not using LDAP_merge
Environment
usrd 14.1.03 and above
Resolution
The pdm_picture_util command is the command you can use to do this.
Steps:
1. Create a folder on the sdm server to hold the pictures you want load.
Example: D:\Pic
2. Store a picture in this folder (Picture size < 100kb)
3. Find SDM mdb ca_contact table, locate the uuid for the contact record you want associate the picture
4. run this command to load the pictrue:
(example to load a jpeg for Administrator contact (different uuid for sdm installation).
pdm_picture_util -add ""D:\\Pic\\meparis.jpg"" cnt:7C42A255833AB84A89E
Feedback
Yes
No
Powered by
