Load Xflow pics from file. Not using LDAP_merge

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

load Xflow pics from file. Not using LDAP_merge

Environment

usrd 14.1.03 and above

Resolution

The pdm_picture_util  command is the command you can use to do this.

Steps:

1. Create a folder on the sdm server to hold the pictures you want load.
    Example: D:\Pic

2. Store a picture in this folder (Picture size < 100kb)

3. Find SDM mdb ca_contact table, locate the uuid for the contact record you want associate the picture

4. run this command to load the pictrue:
    (example to load a jpeg for Administrator contact (different uuid for sdm installation).

pdm_picture_util -add ""D:\\Pic\\meparis.jpg"" cnt:7C42A255833AB84A89E