Error: Invalid user name and password combination registering AdminUI
Article ID: 4718
Updated On: 03-08-2024
Products
Issue/Introduction
After installing and configuring the AdminUI properly and having registered the AdminUI running XPSRegclient, when trying to login to the AdminUI I get this error in the browser:
Error : "Invalid user name and password combination"
The Policy Server logs shows also a handshake error with the AdminUI:
[SmPolicyServer.cpp:1006][ERROR] Handshake error: Unknown Tunnel agent 'smtunnel-siteminder' in hello message [CServer.cpp:1630][ERROR] Handshake error: Unknown client name 'smtunnel-siteminder' in hello message [CServer.cpp:1728][ERROR] Bad security handshake attempt. Handshake error: 3160 [CServer.cpp:1749][ERROR] Handshake error: Bad hostname in hello message [CServer.cpp:1901][ERROR] Failed handshake with 10.0.0.1
Cause
The issue lies in the fact that all components are not at the same version level.
Policy Server and Store 12.5x cannot be managed with an AdminUI 12.8.x.
Resolution
Install an AdminUI 12.8SP6 only at the last step during an upgrade.
Following the upgrade guide (1)(2).
To migrate a deployment with multiple Policy Servers and agents, remove one of the components from the environment. While the component is being upgraded, the remaining components continue to protect resources.
Continue removing and upgrading components until all components are upgraded or operating in mixed-mode compatibility.
The following shows a simple 12.5x environment. The stages detail the order in which existing components are upgraded. Each figure depicts a single Policy Store and Key Store. However, a deployment can use separate Policy and Key Stores.
- In stage one, an 12.5x Policy Server is upgraded. The 12.8.x Policy Server operates in compatibility mode. Consider the following items:
- The 12.5x Agents continue to communicate with the 12.8.x Policy Server;- The 12.8.x Policy Server continues to communicate with the 12.5x Policy and Key Stores;- The 12.5x Policy Server continues to communicate with the 12.5x Policy and Key Stores. - In stage two, the remaining Policy Server is upgraded to 12.8.x. The 12.8.x Policy Servers operate in compatibility mode with the 12.5x Policy and Key Stores;
- In stage three, the collocated 12.5x Policy and Key Stores are upgraded to 12.8.x;
- In stage four, the Administrative UI (AdminUI) is upgraded.
Note from the above that the Upgrade the 12.5x Administrative UI (AdminUI) is at the last stage!
Additional Information
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