The USS homepage is blank and never loads. The following error appears in liferay.year-mm-dd.log for USS when starting the USS services:
[email protected]c9 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception:
java.sql.SQLException: Login failed for user 'ussdbadmin'.
The USSDBADMIN account password has been set without encryption in the portal-ext.properties file, but the jdbc.default.encrypted.password setting is set to true
Service Desk Manager 14.1Unified Self-Service 14.1
1. Stop all Unified Self-Service (USS) services
2. Go to USS install directory (by default, C:\Program Files\CA\Self Service\OSOP) and make a backup of the portal-ext.properties file
3. Open portal-ext.properties with a text editor and locate the line for 'jdbc.default.encrypted.password=true' and set the value to false
4. Save changes to the file.
5. Restart the USS service