Unable to adjust a posted timesheet

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Article ID: 4711

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

A user cannot adjust a timesheet after clicking the Adjust button.

The following error is encountered:

TMA-0115: Timesheet not found. Most likely your session has been invalidated. Go back to the timesheet list. 
System error. Contact system administrator

 

 

Cause

This timesheet has an entry with zero hours posted. When a task/othertime is added , an entry is created in PRTIMEENTRY table with the posted actuals. The Post Timesheets job will process all posted actuals but if it encounters any time entry with zero hours posted, then that entry was removed from the PRTIMEENTRY table.

Environment

Release: 451-101-15.1-Clarity-Creator User License
Component:

Resolution

1. Obtain the timesheetid from the timesheet URL.

2. Run the query:

select * from PRTIMEENTRY where PRTIMESHEETID = <timesheetid>


3. Confirm there is a 0 hour time entry.
If it exists, contact CA Support for the approved resolution.



Additional Information

SaaS/Ondemand customers can have internal document PPM-0027 applied.