What do I do if I am getting "reversed identity with proxy", but I can't do disable_proxies = yes, because it breaks my system?

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

What do I do if I am getting "reversed identity with proxy", but I can't do disable_proxies = yes, because it breaks my system?

Environment

Client Automation - All Versions

Resolution

The agent has a NAT_address and a Regular IP address

The 'camstat -a' command executed on the Agent that CAM is able to bind IP_A

To resolve this follow the steps below:

1.  Create a cam.cfg or update the existing cam.cfg file as follows:
   
      cam.cfg on Scalability Server : 
           *ROUTING
             forward Agent_NAT_address = Agent_IP_Address(to)
2.  CAF STOP
3.  Recycle CAM by running a command on both servers: camclose & cam start -c -l
   
4.  Verify that the settings are still correct by opening the updated cam.cfg file.
   
5.  CAF START