What do I do if I am getting "reversed identity with proxy", but I can't do disable_proxies = yes, because it breaks my system?
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What do I do if I am getting "reversed identity with proxy", but I can't do disable_proxies = yes, because it breaks my system?

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Article ID: 46980

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

What do I do if I am getting "reversed identity with proxy", but I can't do disable_proxies = yes, because it breaks my system?

Environment

Client Automation - All Versions

Resolution

The agent has a NAT_address and a Regular IP address

The 'camstat -a' command executed on the Agent that CAM is able to bind IP_A

To resolve this follow the steps below:

  1.  Create a cam.cfg or update the existing cam.cfg file as follows:

       cam.cfg on Scalability Server : 
            *ROUTING
              forward Agent_NAT_address = Agent_IP_Address(to)
  2.  CAF STOP
  3.  Recycle CAM by running a command on both servers: camclose & cam start -c -l
  4.  Verify that the settings are still correct by opening the updated cam.cfg file.
  5.  CAF START