The ibm_svc probe is unable to fetch configuration parameters, it is showing null value.

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The ibm_svc probe is unable to fetch configuration parameters, it is showing a null value.

Environment

UIM Version: 8.x
Ibm_svc probe version: 1.70

Cause

TLS protocol was not added in the probe configuration and also the resource was communicating on a different port.

Resolution

Please follow the steps below to resolve the issue: 

Modify value for key 'options' in 'startup' column in ibm_svc probe's Raw configure by the value given below: 

-Xms512m -Xmx1024m -Duser.language=en -Duser.country=US -Dfile.encoding=UTF-8  -Dhttps.protocols=TLSv1,TLSv1.1,TLSv1.2


After modifying, deactivate/activate the probe. 

Also, change port no. to 5989 and enable SSL in the profile added in ibm_svc probe.

Additional Information

You may need to use a later version of the probe after version 1.70 or later

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/ibm-svc-ibm-svc-monitoring/ibm-svc-troubleshooting.html