After modified ldap.maj we have at ServiceDesk startup these error messages
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domsrvr:hw 3960 ERROR domdict.c 4012 Ignoring duplicate definition of attribute first_name in LDAP ldap
domsrvr:hw 3960 ERROR domdict.c 4012 Ignoring duplicate definition of attribute middle_name in LDAP ldap
domsrvr:hw 8624 ERROR domdict.c 4012 Ignoring duplicate definition of attribute memberOf in LDAP ldap
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CA Service Desk Manager 17.3.X
There is a backup of ldap.maj to ldap_old.maj in the same folder NX_ROOT\bopcfg\majic\ldap.maj,
ServiceDesk use also the ldap_old.maj.
Copy the original NX_ROOT\bopcfg\majic\ldap.maj to another folder
Retain the modified NX_ROOT\bopcfg\majic\ldap.maj.
There should not be two copied of ldap.maj files : NX_ROOT\bopcfg\majic