At ServiceDesk Manager startup, we see many of "duplicate definition of attribute ..."

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

After modified ldap.maj we have at ServiceDesk startup these error messages
<<
domsrvr:hw 3960 ERROR domdict.c 4012 Ignoring duplicate definition of attribute first_name in LDAP ldap
domsrvr:hw 3960 ERROR domdict.c 4012 Ignoring duplicate definition of attribute middle_name in LDAP ldap
domsrvr:hw 8624 ERROR domdict.c 4012 Ignoring duplicate definition of attribute memberOf in LDAP ldap
.
.
>>

 

 

 

 

 

 

Environment

CA Service Desk Manager 17.3.X

Cause

There is a backup of ldap.maj to ldap_old.maj in the same folder NX_ROOT\bopcfg\majic\ldap.maj,
ServiceDesk use also the ldap_old.maj.

Resolution

Copy the original NX_ROOT\bopcfg\majic\ldap.maj to another folder
Retain the modified NX_ROOT\bopcfg\majic\ldap.maj.
There should not be two copied of ldap.maj files : NX_ROOT\bopcfg\majic