The .fcc page showing its code instead of the login page on Web Agent
Article ID: 46714
Updated On:
Products
Issue/Introduction
When running a Web Agent, when accessing the Custom HTML
Authentication Scheme .fcc, then the .fcc code doesn't get interpreted
and all its code shows in the browser :
<!-- SiteMinder Encoding=ISO-8859-1; -->
@username=%USER%
@smretries=3
@smerrorpage=/siteminderagent/error.html
<!-- My Custom Authentication Page Version : 1.1 --><html>
<head>
<title>My Company</title>
etc.
The Web Agent traces reports also some errors lines :
WebAgentTrace.log
[09/15/2016][08:55:18][17132][1734338304][CSmFormTemplateCache.cpp:226]
[CSmFormTemplateCache::GetForm][][][][][][][][][][][Serving form template
'/opt/CA/webagent/samples/forms/myauth.fcc' from disk.]
[09/15/2016][08:55:18][17132][1734338304][CSmFormTemplateCache.cpp:269]
[CSmFormTemplateCache::GetForm][][][][][][][][][][][Form template
'/opt/CA/webagent/samples/forms/myauth.fcc' stored in cache.]
[09/15/2016][08:55:18][17132][1734338304][SmFCC.cpp:1483][SmFcc::setup]
[][][][][][][][][][][Error. No redirect target found in namespace.]
[09/15/2016][08:55:18][17132][1734338304][CSmHttpPlugin.cpp:8788]
[CSmHttpPlugin::ProcessAdvancedAuthResource][][][][][][][][][][]
[unable to process FCC parameters. Returning SmNoAction.]
Environment
Web Agent 12.52SP1CR01 on Apache 2.2 on RedHat 6 64bit;
Cause
The Custom Authentication .fcc file hasn't been completely
internationalized, and as such, the Web Agent cannot interpret the
code completely.
Resolution
All Custom .fcc upgrade from 12SP3 to 12.52SP1 needs some adjustments.
To override them, add to the ACO the Localization parameter, and give it the
value "no" as per documentation (1).
Also to localize the .fcc Custom Authentication Scheme, there are additional
steps to have it run (2)
To override the issue the time you need to adjust the .fcc page, do the following :
- Stop the Web Agent;
- In the Web Agent ACO, add the Parameter "Localization" with the value "No"
- Start the Web Agent;
Additional Information
(1)
Disable Internationalization to Use Customized FCCs from Upgraded
Agents Versions Prior to 12.51
[...]
Warning
Disabling agent internationalization prevents the use of all forms
supplied with the new agent and disables all other agent
internationalization features. For a longer term solution, we
recommend migrating your existing FCCs to work on an
internationalized agent and reenabling agent
internationalization. For more information, see FCC
Internationalization.
8. Set the value of the parameter to No. (Default Value for
Localization Parameter: Yes.)
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-52-01/release-notes/installation-and-upgrade-considerations/web-agent-installation-and-upgrade-considerations.html
(2)
FCC Internationalization
8. Set the value of the parameter to No. (Default Value for
Localization Parameter: Yes.)
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/single-sign-on/12-8.html
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