User cannot install PAM Client in some Windows 7 Desktops

Article Id: 4669

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC1563243

Products:

CA Privileged Access Manager - Cloakware Password Authority (PA) , PAM SAFENET LUNA HSM , CA Privileged Access Manager (PAM) , CA Privileged Access Manager (PAM)

Issue/Introduction:

Some Windows 7 Desktop users get the following error when trying to install the CA PAM workstation client:
"LaunchAnywhere Error"
"Windows error 5 occured while loading the Java VM"

Cause:

By default the LaunchAnywhere installer uses an embedded JRE to launch the installer UI. This fails for the affected users.

Environment:

Release: PAMDKT99500-2.7-Privileged Access Manager-NSX API PROXY
Component:

Resolution:

This problem can be avoided by pointing LaunchAnywhere to an existing JRE on the workstation using the LAX_VM parameter as follows:

CAPAMClientInstall_Windows.exe LAX_VM "<full path to a locally installed java executable>"

Example:

CAPAMClientInstall_Windows.exe LAX_VM "C:\Program Files (x86)\Java\jre1.8.0_101\bin\java.exe"