User cannot install PAM Client in some Windows 7 Desktops

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Article ID: 4669

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

Some Windows 7 Desktop users get the following error when trying to install the CA PAM workstation client: 
"LaunchAnywhere Error" 
"Windows error 5 occured while loading the Java VM"

Cause

By default the LaunchAnywhere installer uses an embedded JRE to launch the installer UI. This fails for the affected users.

Environment

Release: PAMDKT99500-2.7-Privileged Access Manager-NSX API PROXY
Component:

Resolution

This problem can be avoided by pointing LaunchAnywhere to an existing JRE on the workstation using the LAX_VM parameter as follows:

CAPAMClientInstall_Windows.exe LAX_VM "<full path to a locally installed java executable>" 

 

Example:

CAPAMClientInstall_Windows.exe LAX_VM "C:\Program Files (x86)\Java\jre1.8.0_101\bin\java.exe"